Privacy Policy

1. Introduction

Welcome to Uniq Spoken English ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

2.1 Personal Information You Provide

When you register, enroll in courses, or interact with our Service, we may collect:

• Account Information: Name, email address, password, phone number
• Profile Information: Profile picture, date of birth, educational background
• Payment Information: Billing address, payment method details (processed securely through Razorpay)
• Communication Data: Messages, feedback, support requests, and correspondence with us
• Course Data: Course enrollment, progress, completion status, certificates earned

2.2 Automatically Collected Information

When you access our Service, we automatically collect minimal technical information:

• Session Data: Authentication tokens to keep you logged in securely
• Login Timestamps: Date and time of your login activities
• Course Activity: Your course progress, completed videos, and last accessed dates
• Essential Cookies: Required for authentication and basic functionality only

Note: We do not collect IP addresses, detailed device information, or use analytics tracking tools.

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction details from Razorpay
• Authentication Services: Information from Firebase Authentication
• Social Media: If you connect your social media accounts

3. How We Use Your Information

We use the collected information for various purposes:

Purpose	Description
Service Delivery	Provide access to courses, process enrollments, and deliver educational content
Account Management	Create and manage your account, authenticate users, and maintain security
Payment Processing	Process transactions, issue refunds, and maintain payment records
Communication	Send course updates, notifications, newsletters, and respond to inquiries
Service Improvement	Improve course content and user experience based on direct feedback
Legal Compliance	Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Payment Processing: Razorpay for secure payment transactions
• Cloud Services: Firebase (Google) for authentication and data storage
• Email Services: For sending transactional emails (course enrollment, password reset)

Note: We do not use third-party analytics services or advertising platforms.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes, court orders, or government requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data transmission is secured using SSL/TLS encryption
• Secure Storage: Personal data is stored on secure servers with restricted access
• Authentication: Multi-factor authentication and secure password requirements
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6.1 Retention Periods

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Course Data: Retained to provide access to purchased courses and certificates
• Payment Records: Retained for 7 years for tax and accounting purposes
• Communication Data: Retained for customer service and legal compliance purposes

6.2 Data Deletion

You may request deletion of your personal information by contacting us. We will delete your data within 30 days, except where retention is required by law.

7. Your Privacy Rights

You have certain rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Update

• Update or correct inaccurate information
• Modify your profile and account settings

7.3 Deletion

• Request deletion of your personal information
• Close your account permanently

7.4 Opt-Out

• Unsubscribe from marketing emails
• Disable cookies through browser settings
• Opt-out of certain data collection practices

7.5 Objection and Restriction

• Object to processing of your personal information
• Request restriction of data processing

To exercise these rights, please contact us at uniqspokenenglish44@gmail.com

8. Cookies and Tracking Technologies

We use minimal cookies necessary for the Service to function properly.

8.1 Types of Cookies We Use

• Essential Cookies: Required for authentication and basic functionality
• Session Cookies: Keep you logged in to your account securely
• Functional Cookies: Remember your login state and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the Service.

9. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies:

9.1 Payment Gateway

Razorpay: Processes all payment transactions. Your payment information is handled directly by Razorpay in accordance with their privacy policy and PCI-DSS standards. We do not store your complete credit card information.

9.2 Authentication and Database

Firebase (Google): Provides authentication services and cloud storage. Data is processed according to Google's privacy policy. We use Firebase for secure user authentication and storing course data.

9.3 Social Media

Our website contains links to social media platforms (Facebook, Instagram, YouTube). These platforms have their own privacy policies. We do not track your activity on these platforms.

We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

Users between 13 and 18 years of age must have parental or guardian consent to use our Service.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, specifically:

• Firebase (Google Cloud): Data may be stored on Google's global infrastructure
• Razorpay: Payment data is processed within India

We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, including:

• Using secure data transfer mechanisms
• Ensuring third-party service providers comply with data protection standards
• Implementing contractual protections for international data transfers

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for material changes

Your continued use of our Service after changes are posted constitutes acceptance of the updated Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising your rights

Note: We do not sell personal information to third parties.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: