Refund Policy

Our Commitment to You

At Uniq Spoken English, we are confident in the quality of our courses and committed to your learning success. We understand that choosing an online course is an important decision, which is why we offer a transparent and hassle-free refund policy.

If you're not completely satisfied with your course purchase, we're here to help make it right.

7-Day Money-Back Guarantee

We offer a full refund within 7 days of your course purchase if you meet our refund eligibility criteria. This gives you enough time to explore the course content and decide if it's the right fit for your learning goals.

Eligibility Criteria

To be eligible for a refund, you must meet ALL of the following conditions:

• Time Frame: Refund request must be made within 7 days (168 hours) from the date of purchase
• Course Progress: Less than 20% of the course content has been accessed or viewed
• Valid Reason: A genuine reason for dissatisfaction must be provided
• No Certificate: Course completion certificate has not been issued
• First-Time Request: This is your first refund request for this particular course

Common Reasons for Refund Requests

We understand that various situations may lead to a refund request. Here are some genuine reasons we commonly receive:

• Course Content Mismatch: The course content doesn't match your expectations or skill level
• Technical Difficulties: Persistent technical issues preventing course access (we'll try to resolve first)
• Teaching Style: The instructor's teaching method doesn't suit your learning style
• Duplicate Purchase: Accidentally purchased the same course twice
• Personal Circumstances: Unexpected personal or financial situations
• Course Difficulty: Course is too advanced or too basic for your current level

How to Request a Refund

We've made the refund process simple and straightforward. Follow these steps:

Information Required for Refund

To process your refund quickly, please provide the following information in your request:

• Full Name (as registered)
• Email Address used for registration
• Phone Number
• Transaction ID / Order ID
• Course Name
• Date of Purchase
• Reason for Refund (detailed explanation)
• Payment Method Used

Non-Refundable Situations

• Time Expired: More than 7 days have passed since the date of purchase
• Excessive Usage: More than 20% of the course content has been accessed or viewed
• Certificate Issued: Course completion certificate has already been downloaded or issued
• Terms Violation: Violation of our Terms of Service has occurred
• Content Downloaded: Course materials have been downloaded or copied
• Account Sharing: Evidence of sharing account credentials with others
• Promotional Courses: Courses purchased during special promotions or at discounted rates (unless specified)
• Free Courses: Courses enrolled for free (no payment made)

Refund Processing Time

Once your refund request is approved, we process it immediately. However, the time it takes for the refund to reflect in your account depends on your payment method and bank:

• Credit/Debit Cards: 5-10 business days
• Net Banking: 5-7 business days
• UPI/Digital Wallets: 3-5 business days
• Bank Transfer: 7-10 business days

If you don't receive your refund within the specified timeframe, please contact your bank or payment provider first, then reach out to us for assistance.

Partial Refunds

In certain exceptional cases, we may offer partial refunds:

• If you've accessed between 20-30% of the course content
• If technical issues prevented full course access (after troubleshooting attempts)
• If the course was significantly different from the description (we'll fix this first)

Partial refund amounts are determined on a case-by-case basis and are at the sole discretion of Uniq Spoken English management.

Course Access After Refund

Once a refund is processed and approved:

• Your access to the course will be immediately revoked
• You will no longer be able to view course videos or materials
• Any certificates or course completion records will be invalidated
• You may re-purchase the course in the future if you change your mind

Failed Transactions & Double Charges

Failed Transactions

If your payment fails but money is deducted from your account:

• The amount will be automatically refunded by your bank/payment gateway within 5-7 business days
• If not refunded automatically, contact us with transaction details
• We'll coordinate with Razorpay to resolve the issue immediately

Double Charges

If you've been charged twice for the same course:

• Contact us immediately with both transaction IDs
• We'll verify and process a full refund for the duplicate charge within 24 hours
• No eligibility criteria apply for duplicate charge refunds

Cancellation Policy

You may cancel your course enrollment at any time, but refund eligibility depends on when you cancel:

• Within 7 days + less than 20% progress: Full refund eligible
• After 7 days or more than 20% progress: No refund, but continued course access
• Account Deletion: Deleting your account does not automatically trigger a refund

Dispute Resolution

If you're not satisfied with our refund decision:

1. Contact our support team to discuss your concerns
2. Request a review of your case by our management team
3. We'll re-evaluate your situation and provide a final decision within 3-5 business days
4. Our management's decision will be final and binding

Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

For courses purchased before policy changes, the policy in effect at the time of purchase will apply.

Contact Us for Refund Requests

We're here to help! If you have any questions about our refund policy or need to request a refund, please don't hesitate to reach out: